What Does Referred Mean on SASSA Status?
The South African Social Security Agency (SASSA) shows the progress of your grant application using different status messages. One of these messages is “Referred.” If you see this on SASSA status check, this guide will help you understand what it means.
I’m Ayanda Buhle, and I’ve written this article for anyone who wants to know what “Referred” means in SASSA’s system.
Keep reading to learn why your status shows “Referred” and what steps you can take to receive your R370 SRD payment without delays.
What is the Meaning of “Referred” on the SASSA Status Check Result?
If your SASSA status says “Referred”, it usually means they are checking your identity. Your SRD grant application has been sent to the Department of Home Affairs (DHA) for verification. This is a normal part of the process. You don’t have to do anything right now.
SASSA shares information like your ID number and personal details with DHA. They check to make sure your ID is real and valid. Sometimes they also confirm that the ID is not linked to a deceased person or that fingerprints match.
There’s no need to panic. Just wait for the next status update. Once DHA finishes the check, SASSA will update your application. Your status may change to “Approved“, “Declined“, or “Pending.”
This verification step helps SASSA prevent fraud and ensures the grant reaches the right person. Many applicants see “Referred” at some point, and most move on to approval without any issues.
How to Solve Referred Status on SRD Grant Application?
You can check and manage this on your own using the SASSA self-service website linked below.
👉 https://srd.sassa.gov.za/sc19/ekyc/referredstatus
Follow these steps on the e-KYC Biometric Verification portal:
- Open the e-KYC web portal using the link provided above.
- Enter your South African ID number and the phone number linked to your SRD grant.
- Click “Send PIN” to receive a one-time PIN on your phone.
- Use the PIN to complete the application form with your details, then submit it.
How to Check e-KYC Status?
You can track your e-KYC verification status on the official SASSA website. The full guide also explains about SASSA e-KYC and how to check your status and what to do if your application is rejected.
What If the Status is Approved?
If your SASSA status shows “Approved”, it means your SRD grant application was successful. The next step is to check your payment date. This is the day SASSA will release your R370 grant. You can see the date on the same status check page.
On the payment day, you can receive your grant. If you chose a bank account, the money will be deposited there. If you selected cash collection at a post office or cash send option, follow the instructions provided to collect it safely.
What if SASSA Is Declined or Failed?
If your SRD grant status says “Declined” or “Failed”, it means your application did not go through this month. Don’t lose hope—you may still be able to correct the issue.
The first step is to see why it was rejected. The system usually gives a short note, such as “income information mismatch” or “ID check not completed.” Reading this carefully will show you exactly what needs attention before trying again.
If you think your application was wrongly declined, you can challenge the decision. SASSA lets you submit a request for reconsideration. Visit the official SASSA appeals website to start the process:
👉 https://srd.sassa.gov.za/appeals
On the appeals page, enter your ID number and the phone number linked to your SRD grant to begin the appeal. Make sure you submit your appeal within 30 days of seeing the declined status. You can appeal for every month that shows “Declined.”
Once your appeal is submitted, SASSA will review your request. This process can take a few days, and the updated result will appear on your status check page when it’s ready.
F.A.Q
What does “Referred” mean on my SRD status?
It means SASSA is verifying your ID with the Department of Home Affairs.
Do I need to visit a SASSA office if my status is “Referred”?
No, you can usually wait for DHA verification or use the e-KYC portal online.
How long does the “Referred” status last?
It depends on verification, but most checks complete within a few days to weeks.
Can I still get the R370 grant if my status is “Referred”?
Yes, once verification is complete, your application may change to “Approved.”
How can I check the progress of my e-KYC verification?
You can track it on the SASSA e-KYC portal using your ID and linked phone number.
What should I do if my application stays “Referred” for too long?
Contact SASSA or use the e-KYC portal to ensure your details are correct and complete.
